Our Services
We work with you to provide personalised, expert care on your terms. Our services align exactly with the government’s Support at Home program, so you can access everything you need to maximise the value of your package.
Not sure which services you need? Call 1300 368 446 to talk to our team about creating your care plan.
Nursing Care
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Personal Care
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Social Support
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Domestic Assistance
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Home Maintenance
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Transport
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Dementia Care
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Palliative Care
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Respite Care
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Post-Hospital Care
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Home Safety
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NDIS Services
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"My carer, who is a delightful soul and so sincere, is outstanding in every aspect of her personal caring."
Marie, Envigor North Queensland client
Frequently asked questions
We’ve delivered exceptional care to thousands of Queenslanders. Check out the answers to many common questions we’ve been asked over the years.
How is my care plan developed?
Your care plan is based on your aged care assessment, which outlines your needs and funding level. We sit down with you and your family to map those needs into a practical plan that fits your Support at Home funding. Your plan can be updated at any time if your situation changes.
Will I be matched with carers from my area?
Yes. Envigor matches you with our qualified carers and nurses in your area so you get consistent, reliable support. If you’d like to choose a particular carer, talk to us – we’ll do our best to accommodate your preference.
Can I change my carers if I want to?
Yes. If you’d like a different carer, simply let us know. We’ll work with you to make sure you’re comfortable and confident with the people supporting you.
How often is my care reviewed?
Envigor does regular clinical reviews – usually monthly – to ensure your services are meeting your needs. We’ll also speak with you and your family to make sure you’re happy with your care and adjust your plan if required.
What happens if my needs change?
If your health or circumstances change, we’ll review your care plan with you and adjust your services. If needed, we’ll also help you apply for a higher level of funding under Support at Home.
Can I choose what days and times my services happen?
Yes. Envigor schedules your services around your routine and preferences. Some services, like clinical care, may need to follow a set schedule, but most lifestyle and everyday support can be flexible. And we’ll always get in touch if we need to reschedule a service.
Who do I contact if I have questions about my care?
You’ll have a dedicated Care Services Manager and a Care Co-ordinator, both of whom you can call directly. They’ll know your plan and situation and can make changes, book services or answer questions.
