Home care in Townsville with Envigor
We've provided reliable, personalised home care in the Townsville region for over a decade.
Our Townsville team can help you and your loved ones live safely and independently at home, on your terms. Whether you need clinical support, lifestyle support or everyday help, we tailor services to your needs and your Support at Home funding.
Meet Jess Movick
Your Care Services Manager for Townsville
Jess and her team work with families across Townsville and the surrounding areas to create flexible, personalised care plans. Jess is your point of contact for any questions, and has dedicated her career to the needs of clients navigating the home care system as their lives and care needs change.
Why thousands of people have chosen care with Envigor
Envigor home care services in Townsville
Nursing Care
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Personal Care
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Social Support
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Domestic Assistance
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Home Maintenance
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Transport
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Dementia Care
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Palliative Care
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Respite Care
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Post-Hospital Care
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Home Safety
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NDIS Services
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How it works
1.
Start with your aged care assessment
Visit My Aged Care or phone 1800 200 422 to request an assessment. Once you’ve been assessed and know your Support At Home level, we’ll use your assessment to build a care plan that makes the most of your funding.
2.
Get to know your local Envigor care team
Our experienced Care Services Manager and Care Co-ordinators will pair you with friendly qualified carers in Cairns. If you’d like to request a specific carer, talk to us – we’ll do our best to make it happen.
3.
Care delivery and monthly clinical reviews
Your mix of clinical, everyday and lifestyle support services commence. We complete monthly clinical reviews to make sure your care is working for you. Care plans are flexible and updated as your needs change.
"My carer, who is a delightful soul and so sincere, is outstanding in every aspect of her personal caring."
Marie, Envigor North Queensland client
Frequently asked questions
We’ve delivered exceptional care to Townsville locals for years. Check out the answers to many common questions we’ve been asked over the years.
Which areas in Townsville do you service?
Aitkenvale (4814)
Annandale (4814)
Belgian Gardens (4810)
Castle Hill (4810)
Cluden (4811)
Condon (4815)
Cosgrove (4818)
Cranbrook (4814)
Currajong (4812)
Douglas (4814)
Garbutt (4814)
Gulliver (4812)
Heatley (4814)
Hermit Park (4812)
Idalia (4811)
Kelso (4815)
Kirwan (4817)
Mount Louisa (4814)
Mount St John (4818)
Mundingburra (4812)
Murray (4814)
Mysterton (4812)
North Ward (4810)
Oonoonba (4811)
Pallarenda (4810)
Pimlico (4812)
Railway Estate (4810)
Rasmussen (4815)
Rosslea (4812)
Rowes Bay (4810)
South Townsville (4810)
Stuart (4811)
Town Common (4810)
Townsville (4810)
Vincent (4814)
West End (4810)
Wulguru (4811)
How is my care plan developed?
Your care plan is based on your ACAT assessment, which outlines your needs and funding level. We sit down with you and your family to map those needs into a practical plan that fits your Support at Home funding. Your plan can be updated at any time if your situation changes.
Will I be matched with carers from Townsville?
Yes. Envigor matches you with our qualified carers and nurses in your area so you get consistent, reliable support. If you’d like to choose a particular carer, talk to us – we’ll do our best to accommodate your preference.
Can I change my carers if I want to?
Yes. If you’d like a different carer, simply let us know. We’ll work with you to make sure you’re comfortable and confident with the people supporting you.
How often is my care reviewed?
Envigor does regular clinical reviews – usually monthly – to ensure your services are meeting your needs. We’ll also speak with you and your family to make sure you’re happy with your care and adjust your plan if required.
What happens if my needs change?
If your health or circumstances change, we’ll review your care plan with you and adjust your services. If needed, we’ll also help you apply for a higher level of funding under Support at Home.
Can I choose what days and times my services happen?
Yes. Envigor schedules your services around your routine and preferences. Some services, like clinical care, may need to follow a set schedule, but most lifestyle and everyday support can be flexible. And we’ll always get in touch if we need to reschedule a service.
Who do I contact if I have questions about my care?
You’ll have a dedicated Care Services Manager and a Care Co-ordinator, both of whom you can call directly. They’ll know your plan and situation and can make changes, book services or answer questions.
Meet Jess for a cuppa and a chat.
Phone Jess Movick on 0409 471 600 or call head office on 1300 368 446 to arrange a consult for your home care.