Privacy policy
Envigor Home Care (“Envigor”, “we”, “our”, “us”) is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What information we collect
We may collect personal information that helps us deliver quality home-care and related services. This may include:
Your name, address, phone number and email address
Date of birth, gender and emergency contact details
Health, medical, and care information (including assessments and support plans)
Payment details and government funding information (e.g. My Aged Care or NDIS identifiers)
Records of your communication with us, including feedback or complaints
We only collect information that is reasonably necessary for us to provide you with our services.
2. How we collect your information
We may collect personal information when you:
Enquire about or access our services
Complete forms or agreements with us
Speak with our team members, either in person, by phone, or online
Visit our website or engage with our digital platforms
Are referred to us by a hospital, GP, allied health professional, or government agency
We may also collect information from third parties (such as health professionals or family members) when it’s relevant to your care and you have given your consent.
3. How we use your information
We use your personal information to:
Provide and manage your home-care or support services
Tailor care plans to your individual needs
Communicate with you, your carers, and authorised representatives
Meet our regulatory, funding and reporting obligations
Improve our services and maintain quality standards
Send updates, newsletters, or surveys (you can opt out any time)
We will not use or disclose your personal information for any purpose other than the reason it was collected, unless you consent or we are legally required to do so.
4. Website analytics and cookies
Our website uses cookies and analytics tools to help us understand how visitors use our site. This helps us improve user experience and ensure content remains relevant. You can disable cookies through your browser settings, though some features may not function as intended.
5. How we store and protect your information
Your personal information may be stored in both digital and paper formats.
We use secure systems, password protection, encryption and restricted access to safeguard your information from misuse, loss or unauthorised access.
We retain your information only for as long as required by law or to fulfil the purpose for which it was collected.
6. Access and correction
You have the right to request access to the personal information we hold about you, or to ask us to correct it if it’s inaccurate or out of date.
To make a request, please contact our team (details below). We’ll respond within a reasonable time, and may ask for verification of your identity before providing access.
7. Disclosure to third parties
We may share your information with:
Your nominated family members, carers, or representatives (with your consent)
Medical and allied health professionals involved in your care
Government agencies (such as My Aged Care or the Aged Care Quality and Safety Commission)
Service providers who assist us with IT, accounting, or communication services
All third parties must comply with strict confidentiality and data-protection requirements.
8. International disclosure
Envigor does not routinely disclose personal information overseas. If it ever becomes necessary (for example, for secure data storage or system support), we will ensure the recipient is subject to privacy laws consistent with the Australian Privacy Principles.
9. Making a privacy complaint
If you believe your privacy has been breached, please contact our Privacy Officer using the details below.
We take all complaints seriously and will respond promptly.
If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au, phone: 1300 363 992
10. Contact us
If you have any questions about this policy or wish to access or correct your information, please get in touch with us here