How Jan makes it work for her home care clients

We meet Jan Green and find out how she brings a local’s touch to deliver the best service to her home care clients in Brisbane’s Western Suburbs.

In her role as Envigor’s Community Business Partner for Brisbane Western Suburbs Jan says she is motivated by helping people through the home care package process and working with them to deliver the care that’s right for them.

“The primary drive for the work I do is to support people living in their own homes to live to their fullest capabilities,” says Jan.

“Envigor’s ‘Yes, we can make it work’ attitude is the cornerstone of every service we provide, giving people the flexibility of accessing as little or as much assistance as they need.

“Why shouldn’t you be able to get dressed or have a shower when it suits you? We do what you want and need, when you want it, for as long as you need us.”

For Jan that involves really getting to know her clients and pairing them with the right carers for them.

“The local area that my team and I service is home to a diverse and rich mix of people of all cultures, background and personal circumstances.

“Our team of highly trained professional lifestyle support workers and nurses are multicultural too and where possible we seek to match our clients with team members that speak their language and understand their cultural customs.”

Jan says that a rewarding part of her job is seeing her clients living the way they want. She recalls a client that was told she needed nursing home care, but who wanted to remain living independently.

“A lady in her 90s moved from north Queensland to be closer to family and she was told she needed to be in a nursing home because she was living with dementia. She didn’t want to go to a nursing home and neither did her family,” says Jan.

“Envigor brokered a package of services that enabled this lovely woman to continue living as she wants, independently, within an aged care community.

“We had the flexibility, the experience and the knowledge to deliver the home care services she needed for a healthy, safe, active life. That’s the best feeling!”

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