This Policy applies to all employees, contractors and volunteers.
The personal information that we collect and hold about you, depends on your interaction with us, either as a client, an employee, volunteer or a contractor.We will take such steps as are reasonable in the circumstances, to ensure that the personal information we collect is accurate, up to date and complete.
Generally, we will collect, hold and use your personal information (including sensitive information) for the purpose of:
This Policy Statement also informs employees, clients, and all other persons whose information is collected when dealing with Envigor, how they can access their personal information, correct the personal information held by us, lodge complaints or make any other related enquiries.
There are two classes of information defined under the Privacy Act –personal information and sensitive information, the latter of which includes health related information.
Envigor will only collect either type of information if it is deemed reasonably necessary for our business needs and activities.
Personal information includes your contact details, information necessary for the payment of regular charges and services provided by us to you, and any other information necessary for our administration and effective business planning.
The Privacy Act defines “personal information” to mean information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent or can be reasonably ascertained, from the information or opinion.
Sensitive information may include health related information, religion,race, or ethnic origins. We will not collect this information without consent from you. We may seek to collect this information where we provide, or propose to provide, health or community care related services to you.
Sensitive information is a subset of personal information. It means information or opinion about an individual’s racial or ethnic origin, political opinions, membership of political organisations, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preferences or practices, criminal record or health information about an individual.
In general, we limit the collection of sensitive information because such information is not usually necessary for what we do. We do not share that information other than within the terms of the consent given by you, or where an exception exists and we are able to do so; for example, in a medical emergency.
Envigor collects personal information (but not sensitive data) about people from a variety of sources. This includes, but is not limited to, Sales and Marketing, Business Development, Operations and Human Resources.
We will generally collect your personal information directly from you through the use of any of our standard forms, in person during a consultation, over the internet, via email, or telephone conversation. There may, however, be some instances where we collect your personal information from someone else because it is unreasonable or impractical to collect it directly from you. In such a case, we will take reasonable steps to notify you of this in advance, or where this is not practicable, as soon as reasonably practicable after your personal information has been collected.
If you do not consent to us collecting health or other sensitive information then we will not be able to do so, unless an exception applies. An exception may occur in the case of an emergency, where the collection of such information without a permission being reasonably obtained may reduce the risk to health, safety, or pose a life-threatening situation. Alternatively, where collection of information is authorised or required under Australian law.
If you access our website, we may collect additional personal information about you in the form of an IP address and domain name. Our website may contain links to other websites. We are not responsible for the privacy practices of linked websites and linked websites are not subject to our privacy policies and procedures.
Envigor undertakes to only use your information –
In the event we propose to use or disclose such personal information other than for reasons in above, we will first seek your consent prior to such disclosure or use.If you have received communications from us and you no longer wish to receive those sorts of communications, contact email@example.com and we will ensure the relevant communication ceases.
Envigor holds personal information via a combination of physical records and electronic database storage. The physical records are safely kept within secure office areas and accessed by authorised Envigor office employees who are trained and familiar with our privacy policies and procedures. Personal information stored by electronic means is protected by electronic security and software.
We take all reasonable steps to ensure that the personal information we hold is protected against misuse, loss, unauthorised access, modification or disclosure. Non-current information is archived in secure premises in accordance with our Information Retention Policy.However, we cannot guarantee the security of any personal information transmitted to us via the Internet.
Envigor is unlikely to disclose your personal information to overseas recipients, except where exceptions apply or if required under Australian law. We will not sell your personal information to other groups or organisations.
We seek to ensure through all reasonable means, that the personal information we collect, store and use is accurate and up to date. If at any time we become aware that the information we hold is inaccurate or misleading, or you ask us to correct or update any information held, we will take all reasonable measures to rectify and ensure the information we hold is correct and accurate and does not misinform or mislead.
If a request to correct information held by us is refused, we will give you the reasons for our refusal and provide information on our complaints process should you wish to formally lodge a concern about our decision.
If we hold information about you then you are entitled, at any time on formal request, to ask for access to that information. We will respond to any requests in both a reasonable and practicable manner and time period. We are entitled to make a reasonable charge for providing access to your information.
To obtain access to your personal information, you will have to provide us proof of identity. This is necessary to ensure that personal information is provided only to the correct individuals and that the privacy of others is protected. We will take all reasonable steps to provide access to your personal information within 30 days from your request. In less complex cases, we will try to provide information within 14 days.
If access to your information is refused,we will provide a written explanation of the reasons for our decision and details of our complaints procedure if you wish to lodge a formal objection about our refusal.
If providing you with access requires a detailed retrieval of your personal information, a fee may be charged for the cost of retrieval and supply of information.
When you write to us you should provide;
We must respond within a reasonable time frame. If wetake longer than 30 days to respond to your complaint, or if you do not agree with our decision, you can forward your concern to the Australian Privacy Commissioner. Further details can be found at www.oaic.gov.au.
In most cases, if you are a client of Envigor please contact the relevant Business Partner or Care Service Manager first and discuss the issues with them. If you wish to take the complaint further then please contact us via:
(i) Envigor Privacy Officer:
(ii) Office of Australian Information Commissioner
By phone: on 1300 363 992
By fax: on 02 9284 9666
(i) Envigor Privacy Officer:
PO Box 6028
Brendale QLD 4500
(ii) Office of Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001