The good news is that there are practical steps you can take to get help sooner, stay independent, and prepare for when your funding becomes available — no matter which program you’re under.
Understanding Australia’s in-home aged care system
Australia’s aged care system is designed to help older people live safely and independently at home for as long as possible. Depending on your needs, you might be eligible for short-term assistance, entry-level help, or a comprehensive home care package.
From late 2025, the Support at Home program will bring together existing in-home aged care programs under one model. If you’re already receiving services or waiting for a package, you won’t lose your place – your funding and care will simply move into the new structure once it’s in place.
The aim is the same as always: to make it easier for you to choose the services you need, when you need them, and to stay in control of your own care.
Why waiting happens
There’s a strong demand for aged care services, and government funding is released gradually. Wait times can vary depending on your assessed level of need, where you live, and how many care providers operate nearby. Workforce shortages can also affect how quickly services become available.
Although waiting can be frustrating, it doesn’t mean you have to go without help. There are several options you can explore in the meantime.
What you can do while you wait
1. Arrange private (fee-for-service) care
If you have the means, you can arrange services directly with a home care provider. This gives you flexibility to choose what help you need right now – such as domestic assistance, personal care, transport, or meal preparation.
Many providers also offer short-term or respite care, which can be a valuable support for family carers.
2. Accept a lower level of care when offered
If you’re offered a lower level of support than you were approved for, consider taking it. This allows you to start receiving some help while staying in line for your full allocation.
It’s often easier to build on existing services later than to start from scratch.
3. Make small changes at home
While you’re waiting, small adjustments can make a big difference. You could:
- Install handrails, ramps or better lighting
- Rearrange heavy or hard-to-reach items
- Use grocery delivery or online banking
- Ask family or friends to help with errands or transport
These changes can make daily living easier and safer until your funded support starts.
4. Research home care providers
Use this time to explore and compare providers in your area. Look at what services they offer, their administration fees, minimum visit times, and their reputation for reliability and communication.
Being informed now means you can make a quick and confident decision later.
5. Ask for guidance
If you’re unsure about what to do next, contact My Aged Care. They can explain your current status, waiting time and options. You can also reach out to your preferred home care provider – many can start some services privately and transition them to your funded plan once it begins.
Staying proactive
The aged care system is evolving, but one thing stays the same: it’s designed to help you live independently, safely and comfortably at home.
By taking small steps now – whether that’s finding a trusted provider, arranging short-term help, or making your home safer – you can make the most of your funding and feel more supported while you wait.
